Refund policy

Effective Date: [01/08/2026]

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only if:

The item received is damaged, defective, or incorrect.
A return request is submitted within 3 days of delivery.
The product is unused, unworn, and in its original packaging with all tags, certificates, invoices, and accessories intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products.
Products damaged due to misuse, negligence, or improper handling.
Items showing signs of wear, alteration, or repair by a third party.
Products returned without original packaging or documentation.

3. Return Process

To initiate a return:

Contact our customer support with your order number and reason for the return.
Provide clear photographs or videos if the product is damaged or incorrect.
Once your request is approved, you will receive return instructions.
Ship the product back using the provided instructions.

Returns sent without prior approval may not be accepted.

4. Refund Policy

After receiving and inspecting the returned product:

Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping charges, gift wrapping charges, and other service fees are non-refundable unless the return is due to our error.

5. Exchange Policy

If you receive a defective or incorrect item, we may offer a replacement or exchange, subject to product availability.

6. Cancellation Policy

Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

7. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery along with photographs or videos of the product and packaging.