Shipping policy

Effective Date: [01/08/2026]

Thank you for shopping with us. This Shipping Policy outlines how we process, ship, and deliver your orders. By placing an order on our website, you agree to the terms set out below.

1. Order Processing

  • Orders are processed within 7-10 Business Days. after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may be extended during peak seasons, promotional events, or due to unforeseen circumstances.

2. Shipping Locations

We currently ship to locations within our designated service areas. International shipping may be available for selected destinations, subject to applicable customs regulations and shipping availability.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location, order value, and shipping method selected.
  • Any applicable taxes, duties, or customs fees for international shipments are the responsibility of the customer unless otherwise stated.

4. Estimated Delivery Time

Estimated delivery times are:

  • Domestic Orders: 7-10 Business Days.
  • International Orders: 7- 21 Business Days (where available).

Delivery times are estimates and may vary due to courier delays, weather conditions, customs clearance, remote locations, or other circumstances beyond our control.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing the shipment tracking details, where available.

6. Delivery Attempts

Our delivery partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address details, recipient unavailability, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

8. Damaged or Lost Shipments

If your order arrives damaged or appears to have been tampered with:

  • Do not accept the package if the damage is significant.
  • Contact our customer support within 48 hours of delivery.
  • Provide photographs of the package and the product to assist with our investigation.

If a shipment is confirmed lost by the courier, we will work with the shipping provider to arrange a suitable resolution, which may include a replacement or refund where applicable.

9. Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframe, we are not responsible for delays caused by:

  • Natural disasters or extreme weather.
  • Government restrictions or customs inspections.
  • Transportation disruptions.
  • Courier service interruptions.
  • Other events beyond our reasonable control.

10. Signature on Delivery

For high-value orders, a signature or identity verification may be required upon delivery to ensure the security of your purchase.

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will become effective immediately upon publication on this page.

12. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support through our official communication channels.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.